Distortions, deletions and generalisations pt.1
The words we use when we speak affect our emotions. Anne discusses some patterns we tend to use in our language that are counter-productive and easily avoided. Based on a theory from NLP, she looks at what tends to come up most and how we can question and change these behaviours. If you apply these to yourself, YOU TOO can now become a smug bastard correcting other people when they speak. FUN!